Shortage of dispatchers tests Frontier Regional 911

Front-line emergency staff pushed to the limit and looking to fill ranks

When a man stole a rifle and began threatening people at the Jefferson County Fair in Madras on July 23, a 911 call was made.

Inside the Frontier Regional 911 Dispatch Center in Condon, some 85 miles away, a dispatch operator took the call and within 21 seconds, informed law enforcement personnel. The suspect tried to evade the police and aimed the rifle at bystanders, motorists and law enforcemen...

 

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